February 20, 2018
Rose
The rise of consumerism in healthcare might seem like new ground to people in the industry, but when other industries are considered, that ground starts to look well-trodden. Customer service, customer satisfaction, and customer loyalty have been the North Star in other industries for years -- now it’s on hospitals to translate those values and skills into patient satisfaction and patient loyalty.
from MobiHealthNews http://ift.tt/2EUSpzu
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